These terms and conditions apply to all transactions on the Rainbow Safety website (rainbowsafety.co.uk). By using this site or placing an order, you agree to be bound by them.
1. General
These terms do not affect your statutory rights. By placing an order with Rainbow Safety, you confirm that you are at least 18 years old and are accepting delivery within the UK. Every order placed is treated as an offer to purchase goods in accordance with these terms and conditions.
2. Product Descriptions
All images, specifications, and content on our site are provided to offer an approximate idea of the product. Full technical specifications are available upon request.
3. Product Accuracy
We aim to keep all product details accurate and up to date. However, Rainbow Safety cannot guarantee the reliability of all content and is not liable for errors or omissions. Use of the site is at your own discretion.
4. Prices and Payment
All prices shown on our website are exclusive of VAT and delivery charges, which are calculated at checkout.
Prices may change without notice due to supplier increases, tax changes, or pricing errors. If we discover a pricing error after your order is placed, we will inform you and give you the option to cancel or proceed at the correct price.
5. Payment Methods
We accept major debit and credit cards including Visa, Mastercard, and Switch, as well as PayPal. Orders will only be processed once your payment has been authorised.
6. Typographical Errors
If a product is listed at an incorrect price due to an error, we reserve the right to cancel any orders placed at that price. If your card has been charged, we will issue a full refund for the incorrect amount.
7. Availability of Goods
All products and services are subject to availability. If a product becomes unavailable after your order, we'll issue a full refund. We are not responsible for any indirect loss resulting from non-supply.
8. Delivery Charges
- FREE delivery on website orders over £20 (excluding VAT and carriage).
- Express Courier delivery available for £5.95 (next business day, Monday–Friday).
- Some locations may incur additional charges or extended delivery times.
9. Delivery Times
Orders placed before 3pm Monday–Friday typically arrive next working day for UK mainland addresses, subject to stock availability and payment clearance.
If an item is out of stock, we'll notify you and aim to dispatch within 7 days. For delays beyond 7 days, you may cancel for a full refund.
Royal Mail First Class deliveries may take 1–3 working days, but delays of up to 5–7 working days can occur.
10. Risk
Responsibility for goods passes to you once they are dispatched.
11. Notification of Issues
- Shortages: Report within 10 days of delivery.
- Incorrect items: Notify us within 7 days.
- Non-delivery: Notify us within 10 days of expected delivery.
12. UK's Lowest Price Promise
Our Price Promise covers:
- Rigid plastic, self-adhesive, and photoluminescent signs.
- Price matches within 7 days of your order.
- Competitor's product must be identical and publicly available.
- Excludes auction sites and non-verifiable prices.
Rainbow Safety reserves the right to amend or withdraw this offer at any time.
13. Order Cancellations & Returns
You may cancel your order within 30 working days of delivery for a full refund.
Returned items must be unused, in original packaging, and in saleable condition. You are responsible for return shipping costs.
Items returned used, damaged, or incomplete may be rejected or subject to a minimum 15% restocking fee.
If items are not returned within 30 days, we may arrange collection at your cost.
For returns assistance, call us on 01902 500200.
14. Limitation of Liability
Our liability is strictly limited to the value of the goods purchased. We are not responsible for:
- Business losses (e.g., profits, revenue, or downtime).
- Indirect or unforeseeable losses.
15. Ownership & Credit Accounts
Ownership of goods transfers only once full payment has been received.
Until then, goods remain the property of Rainbow Safety and must be kept in good condition. We reserve the right to reclaim unpaid goods.
Credit accounts are available subject to approval. Processing may take up to 2 hours. Orders submitted late in the day may not qualify for next-day delivery if credit checks cannot be completed in time.
16. Other Terms
- We'll issue an invoice once goods are dispatched.
- Failure to enforce a condition does not waive our right to do so later.
- Terms may change without notice.
If you have any questions regarding our terms or services, feel free to contact us via the details on our website: www.rainbowsafety.co.uk